Shipping policy

Shipping Policy

We ship to addresses in Canada and the United States.

Processing time

Orders are processed within 1-2 business days of being placed. Orders are not processed or dispatched on weekends or public holidays. If we are experiencing a high volume of orders, processing may take slightly longer, and we will let you know if there is a significant delay.

Delivery time

Once dispatched, please allow 5-10 business days for delivery within Canada and the United States. Delivery estimates are provided by the carrier and are not guaranteed. Weather, customs processing, and carrier delays can affect transit times.

Shipping rates

We offer free standard shipping on all orders to Canada and the United States. Any applicable rates or upgrades are shown at checkout before you pay.

Tracking

You will receive a shipping confirmation email with a tracking number once your order is dispatched. Please allow up to 48 hours for tracking information to become active with the carrier.

Customs, duties, and taxes

Cross-border shipments between Canada and the United States may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

Address accuracy

Please double-check your shipping address at checkout. We are not able to reroute a package once it has been dispatched, and we cannot be responsible for orders delivered to an incorrect address supplied at checkout.

Delayed, lost, or damaged shipments

If your order has not arrived within 15 business days of dispatch, contact us at tembra.relief@gmail.com with your order number and we will open an investigation with the carrier. If your order arrives damaged, please keep the packaging and email us photos within 7 days of delivery so we can arrange a replacement.

Questions

For any shipping question, email tembra.relief@gmail.com.