Refund policy
Return and Refund Policy
100-Night Home Trial. We want you to be confident in your purchase. You may return your Tembra Relief device for a refund within 100 nights of the delivery date, and we pay the shipping in both directions.
Eligibility
- The device must be returned in its original packaging with all included accessories.
- Normal signs of use are expected and accepted. This is a genuine home trial, not a display-only period.
- Returns requested more than 100 nights after the delivery date cannot be accepted.
How to start a return
Email tembra.relief@gmail.com with your order number and the reason for the return. We will reply with return instructions and a prepaid return label. Items sent back without first requesting a return cannot be accepted.
Return shipping costs
We cover return shipping on every return, whatever the reason — change of mind included. We will email you a prepaid, trackable return label. There is no restocking fee.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Your bank or credit card issuer may take additional time to post the refund to your account.
Standard shipping is free on all orders, so there is no shipping charge to refund. If you paid to upgrade to express delivery, that upgrade fee is refunded only where the item arrived damaged, defective or incorrect.
Damaged or defective on arrival
Please inspect your order as soon as it arrives. Contact us within 7 days of delivery if the item is defective, damaged, or not what you ordered, and we will make it right with a replacement or a full refund, whichever you prefer.
Cancellations
Orders can be cancelled at no cost before they are dispatched. Once an order has shipped, the return process above applies.
Questions
Contact us at tembra.relief@gmail.com and we will be glad to help.