Every Tembra order ships with tracking. Here's how to find yours.
1. Check your email
When your order leaves the warehouse we send a shipping confirmation with your tracking number and a tracking link, to the address you used at checkout. If it isn't in your inbox, check your spam and promotions folders.
2. Give tracking 48 hours
Tracking numbers can take up to 48 hours to go live with the carrier. A number that shows "not found" on the first day is normal, not a problem.
3. Know the timeline
Orders are processed in 1 to 2 business days. After dispatch, allow 5 to 10 business days for delivery in Canada and the United States. Carrier estimates are not guarantees — weather and customs can add time.
Lost your confirmation email?
Email tembra.relief@gmail.com with the name and email address you ordered under and we'll resend your tracking details.
Order hasn't arrived?
If it has been more than 15 business days since dispatch, email us with your order number and we'll open an investigation with the carrier straight away.
Arrived damaged?
Keep the packaging and email us photos within 7 days of delivery. We'll arrange a replacement.